Yarra Trams

We operated, maintained and marketed Melbourne’s entire tram network from 1999 to 2009. The network is the longest in the world with 249 kilometres of double track.

During our 10 years of operating Yarra Trams we achieved:

• Unprecedented patronage growth, including a 15.2 per cent increase in the 12 months to March 2009
• Significant improvements in punctuality and service delivery, despite growing congestion
• A positive track record in safety, making Yarra Trams one of the safest networks in the world, with a 27 per cent reduction in collisions involving trams, a 31 per cent decrease in passenger falls and for Yarra Trams staff, a dramatic reduction the lost time injury rate from 40.3 injuries per million hours worked to 5.5
• No hours lost to industrial disputes
• Emergency assistance response, including hundreds of additional services following emergencies such as the tragic accident in the Burnley Tunnel and train braking problems
• A 10 per cent reduction in fare evasion, with fare evasion reduced from 20 per cent in 2005 to 10 per cent in 2008
• Construction of a state-of-the-art Fleet Operations Centre in South Melbourne
• An expanded project delivery group to deliver tram related works such as the highly successful, accessible tram stop program
• Significant information technology developments such as tramTRACKER®
• New “Bumblebee” trams – enhancing our overall knowledge and capability in the introduction of a modern fleet
• Apprenticeship program and succession planning
• A contribution to a more sustainable Melbourne, with innovative programs such as the greendepot® project and the wind trams
• Partnering closely with Government to deliver safe, efficient and reliable major event transportation services, including major sporting events, such as the Australian Open Tennis, AFL, rugby and soccer matches and the Commonwealth Games in 2006, and
• A customer satisfaction index consistently well above industry average throughout the period.