Transfield Services and TransdevTSL win customer service awards
23 October 2009TransdevTSL - Shorelink Buses received a Highly Commended award in the NSW Medium Business division at the Customer Service Institute of Australia’s (CSIA) national awards held last night for the TransdevTSL - Shorelink Buses service in Sydney’s North Shore region.
Also at the awards, fifty per cent owner of TransdevTSL, Transfield Services, won the Queensland and the National Small Business awards as part of their alliance with Brisbane’s Airtrain for public transport service, the Brisbane Airport Rail Link.
It is the third time the alliance has won the category since 2005.
Transfield Services’ CEO Australia and New Zealand, Mr Bruce James, said today: “Transfield Services and our specialist public transport joint venture, TransdevTSL, work cooperatively with governments and the communities y to provide safe, reliable and efficient public transport services.”
“At TransdevTSL - Shorelink Buses, we continually engage with the community through marketing campaigns and education programs to raise awareness of the service to new residents and to tell the community about new routes or special events.”
“With Airtrain, customer engagement is paramount as many users are tourists and require assistance with ticketing and travel information. Airtrain has introduced initiatives such as free travel for children, free WiFi for the domestic station and an emissions calculator on the Airtrain website.”
The awards are judged on a range of business criteria, including company philosophy, management and leadership, innovation and improvement, responsiveness and customer satisfaction.
NSW Minister for Transport, the Honourable David Campbell MP, received Customer Focused Politician of the Year at the same awards.
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Transfield Services delivers essential services to key industries in the resources and industrial, property and infrastructure sectors. A leading global provider of operations, maintenance, and asset and project management services, Transfield Services has more than 29,000 employees in Australia, New Zealand, the United States, the United Arab Emirates, Qatar, New Caledonia, South East Asia, India, Chile and Canada. Transfield Services Limited is publicly listed in Australia. www.transfieldservices.com
TransdevTSL combines Transdev's longstanding experience in the public transport sector with Transfield Services' world leading operations and maintenance expertise. TransdevTSL operates and maintains Melbourne’s tram network through Yarra Trams until 30 November 2009, Brisbane City Council’s Ferry service through TransdevTSL Brisbane Ferries and owns and operates TransdevTSL Shorelink Bus service on Sydney’s north shore. TransdevTSL’s public transport services have a strong track record for making real improvements to both the operations and maintenance of public transport systems. www.transdevtsl.com.au
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